Return Policy

Return Policy

We want you to be satisfied with your purchase. If you are not, you may return eligible items within 30 days of delivery for a refund or exchange.

Conditions
Items must be unused, in original packaging, and with all tags attached.

Non-Returnable Items
Gift cards, final sale items, and personalized products cannot be returned.

Return Process
Contact us at infothevalenza@gmail.com to request a return. We will provide instructions and a return address.

Refunds
Refunds are processed within 5–10 business days after we receive the returned item. Shipping costs are non-refundable.

Exchanges
Exchanges are subject to availability.